Energy bill support

Find out how to get support with gas and electricity bills.

If you’re struggling to pay your energy bills, contact your energy provider first as they may be able to help.

Who to contact for support with energy bills

If you need further support with energy bills, contact one of the organisations below.

Energy provider

In the first instance, contact your energy provider to see if they can offer any assistance. They may be able to review your bill and payment plan or have hardship funds available.

Local council

Contact your local council with the specific request of accessing the Household Support Fund. This is a grant distributed by councils in England specifically to support those who need it most.

Citizens advice

Contact your local Citizens Advice office. It will be able to help you identify any grants you may be entitled to and support you with any applications.

The British Gas Energy Trust

The British Gas Energy Trust is an independent charitable trust set up to support families and individuals facing financial hardship and fuel poverty across England, Scotland and Wales. There is help available whether you are a British Gas customer, or with a different supplier.

Advice helpline

If you’re worried about money and struggling to afford the essentials, you can contact a free helpline for personalised support.

A trained Citizens Advice advisor can help with navigating the social security system, identifying any grants you may be eligible for, access to emergency support if you can’t afford the essentials, and referrals for mental health information and support.

Call for free on 0808 208 2138

Get emergency food

If you need help, we can provide an emergency food parcel. We can help you find out where to get a food voucher for emergency food.

Get emergency food

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