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Frequently Asked Questions

Answers to questions frequently asked about our service:

Who does Tottenham Foodbank help?

  • Tottenham Foodbank supports anyone living in Haringey who is experiencing a crisis. Financial crisis means you are unable to afford the absolute essentials that we all need to eat, stay warm and dry, and keep clean. Most people are referred to Tottenham Foodbank due to benefit-related problems. Other reasons for referral are financial difficulties, illness, disability, family breakdown or the loss of a job.

What do I need to know about Tottenham Food Bank?

What: 3-day emergency parcel of long-life food, toiletries and household items:

  • Typical parcels include: Cereal, soup, pasta, rice, tinned tomatoes/pasta sauce, lentils, beans and pulses, tinned meat, tinned vegetables, tea/coffee, tinned fruit, biscuits, UHT milk, fruit juice.
  • We also try to provide non-food items: Toiletries (deodorant, toilet paper, shower gel, shaving gel, shampoo, soap, toothbrushes, toothpaste, hand wipes) Household items (laundry liquid detergent, laundry powder, washing up liquid) Feminine products (sanitary towels and tampons) Baby supplies (nappies, baby wipes and baby food).

Who: Anyone living in Haringey who’s experiencing a crisis. Financial crisis means you are unable to afford the absolute essentials that we all need to eat, stay warm and dry, and keep clean. Most people are referred to Tottenham Foodbank due to benefit-related problems. Other reasons for referral are financial difficulties, illness, disability, family breakdown or the loss of a job.

Where: Our volunteers work from the ground floor of Tottenham Town Hall. We deliver to residents in all Haringey postcodes.

How: You need a voucher to receive a food parcel. Vouchers are created by our Referral Agencies.

  • The adviser will ask you some questions about why you need to use the food bank. If they refer you, they will ask how many people are in your household and if you have dietary requirements.
  • Once we receive your voucher from our Referral Agency, a Foodbank volunteer will contact you by text, to advise when you will receive your food parcel.
  • Our food parcels aren’t designed to meet long term need, so you may also receive a follow-up call from a Foodbank volunteer offering to connect you with additional support (e.g. debt advice and housing charity Shelter).

When: Vouchers are fulfilled twice a week on Mondays and Thursdays, 12-5pm.

  • There’s a lead time between when you contact a Referral Agency and receiving a food parcel, so please get in touch with them without delay.
  • If you need another food parcel, you will need to reconnect with the Referral Agency who referred you initially. There is a limit to the number of times you can receive a parcel within a 6-month period, so it’s still worth asking if you really need the food. The adviser will ask you some questions about why you still need to use the food bank. They’ll refer you if they agree it’s the best way to help you. Even if they can’t refer you, they’ll give you advice on debt or problems with benefits if you need it.

I need a Foodbank Voucher. Who are Tottenham Food Bank’s main Referral Agencies?

  1. Haringey Connected Communities: call 0208 489 4431 Mondays to Fridays 9am-5pm, team members are based in community settings across Haringey, to help make their services more accessible.
Monday Tuesday Thursday Friday Email address

Wood Green Library

 

10am – 4pm 10am – 4pm 10am – 4pm 10am – 4pm

[email protected]

 

Marcus Garvey Library 10am – 4pm 10am – 4pm 10am – 4pm 10am – 4pm

[email protected]

 

Northumberland Park Resource Centre 10am – 4pm [email protected]
Broadwater Farm Health Centre 9.30am – 2pm [email protected]
Hornsey Health Centre 10am – 4pm [email protected]
Commerce Road Community Centre 10am – 4pm [email protected]
North Middlesex Hospital 10am – 4pm [email protected]
  1. Haringey Citizen’s Advice

 Advice Line: 0300 330 1187 Monday-Friday 10am-4pm

  • Crisis Navigation Service: Access to emergency food 07845 013956 (phone & WhatsApp) Mondays, Wednesdays & Fridays 10am-3pm.
  • It’s important to make sure you’re getting all the help that you’re entitled to, so ask the team to help with a review of social security payments available to you at this time.

Will accessing Tottenham Foodbank affect my benefits?

No. Accessing our services will not reduce your benefit payments.

Most people are referred to Tottenham Foodbank due to benefit-related problems. Other reasons include financial difficulties, illness, disability, family breakdown or the loss of a job.

I’m embarrassed about my circumstances. Is the Tottenham Foodbank service confidential?

Our service is entirely confidential, and our trained volunteers welcome everyone we support, treating them with respect and upholding their dignity.

Illness, disability, family breakdown or the loss of a job can happen to any of us, so please don’t delay reaching out if you need help.

We can also provide information and signposting to other support services to help resolve difficulties you are facing.

I’m not experiencing a crisis, so I may not be eligible for Tottenham Foodbank, what else is available?

We have a sister organisation, The Community Food Hub, that operates from the first floor of Tottenham Town Hall. It supports any Londoner wanting to maximise their disposable income and prevent food waste. This service is best suited to people who aren’t yet in crisis, however they may be receiving social security payments, are low paid workers and non-earners. Further details of this service can be found here.

Where can I get help with free food in Tottenham & Wood Green during school holidays?

We collaborate with organisations offering free food to neighbours in need across Tottenham and Wood Green and share these in a leaflet. Please share them widely with anyone who needs help.

  • Click here, to read our February 2021 Half Term flyer
  • Click here, to read our Easter 2021 flyer
  • Click here, to read our May 2021 Half Term flyer

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